Cartronics Auto Electric Ltd - Napanee, Ontario

Joe

Last fall got sons tube in tire replaced cost 40$ , needed to get done again this spring brought back and was charged $180 , asked the difference and was told wasn’t charged proper amount last time and wasn’t offered even a small discount with the over 300% increase , manager or owner seemed rude and dismissive, young lady at front was pleasant tho. Will not return .

paul S.

Professorial, honest, friendly service.
Long standing business flyer good reason, strong customer service.

WINSTON B.

I use cartronics as much as I can . Just recently I brought in my 2001 raptor 660r that had issues . When shifting into 4th the bike would quit . They fixed it and had it working 100% 2 days later . They went above and beyond hunting down parts for my 1983 Honda 3 wheeler and have always treated me good . Allison at the receptionist desk is always friendly in a great mood and always willing to go the extra mile to find that part you need . Bryan who works on the machines is very knowledgeable.

Dave M.

Female staff were looking at their phones when I walked in and seemed to have no interest in me as a customer whatsoever. The place was deserted. A couple of people were looking at snow machines outside but there was no effort made to pay attention to them either. I will not return.

zain S.

I have had a great experience with this location, Jeff was very knowledgeable and helpful with my first leaf blower and chainsaw purchase. 10/10 recommend this shop.

Ben F.

We have bought Honda power equipment here and have used their service department as well and have always been happy. Recently, we made a purchase from the sales team and Jeff took such good care of us. I can not thank him enough for the wonderful service and attention to detail that got us looked after in a short period of time. I feel he went out of his way to make sure we left with a smile. They were very busy and still managed to take care of us. Thanks Cartronics!!

jamie L.

I’ll never go back an annual service ended up costing me $1000.00! Sent my bike in running great to get the fluids changed and get it back drive it for 15 mins and over heats and go into limp mode! Bring it back they say or fan motor gone! 2000 km on my bike and tan motor goes but I sent it in working fine?

Sure you didn’t short out the fan repairing wires you found when servicing that mice chewed over the winter perhaps? Funny I drove it all weekend before taking for an annual service with no issues and get it back with all kinds ( Suspicious 🤨

Jeff nor Brian cares to investigate the facts but I honestly believe the mechanic knows what happened. Anyways I ate the cost got my bike back and won’t go back and I am going to share this with all my friends as they’ve bought here and services there bikes here over the years!

Ian S.

I had booked appointment to have two new ATV tires installed on the rims. Mentioned that I would wait for them. All done on the phone the day before. The next day, I took them in. (just the tires and wheels) After 1/2 hr. I realized they hadn't taken them into the shop, I casually inquired. The service/ parts rep. says, "they will be ready in a couple days". Again, I had to repeat that I had appointment and I was planning to wait for them as we live 40 mins. away.

They were ready about 30 mins. later. Just need to make sure to be clear when you arrive.

It would be helpful if the service/ parts rep. asked "will you be waiting or picking up later." Everyone's time is as important as the people working at Cartronics.

To make things worse, the tire was flat when I got home. Turns out they NEVER replaced the valve stem. They left the old cracked one in place when installing the new tire. We all know that the weakest link is what causes things to fail. Very disappointed in the workmanship and integrity at this ATV shop.