Kincardine RONA - Kincardine, Ontario

Janet M. W.

Good people and good selection here. They specialize in home reno goods, whereas the Home Hardware next door focuses more on home upkeep, decor and lifestyle items. I'm new to laying DIY concrete and the Rona staff were fantastic. The paint department woman actually knew a lot about concrete and advised on sealant. The guys at the materials sheds out back were great and didn't mansplain me at all. I'd come back again.

Linda M.

We have gone to this Rona from everything from nails to large purchases. The staff have always been willing to help. Whenever we ask a question there is a staff member who has advice and provides suggestions to improve or make the job easier.
Recently we had an appliance that failed shortly after purchase. They stepped up and went above and beyond to sort out the situation- they stand behind what they sell. This means a lot today!
Great group of ppl and would not hesitate to purchase anything from this location.

Popper 2.

Received product from Rona online damaged. Online order since 2024 and fuel is expensive to not use free shipping. Followed return instructions for exchange. Owner or manager was angry and rude! Complaining about Rona. Instructions were to take in bar code and product to get exchange. They wanted us to pay again without refunding. They don’t know their own procedures but want to use the Rona name. Worst experience at any Rona store. Feel horrible me for local community for having to deal with them

Paul

Not very thrilled with this store. I spend a lot of money but I’ll take my business to the other building stores. Absolutely zero consistency. If you get someone who’s having a bad day, expect to be treated poorly. Sucks because I like the owner.

PS: the lady with the long hair in the paint department SUCKS at matching and mixing proper paint colour. Avoid avoid avoid!

Zack M.

By far the worst Rona I’ve ever been in. Never had a good experience dealing with them. One guy in particular has been a real pain to deal with. Took them over an hour to mix one can of paint. Counted 11 employees in the store and not one acknowledged us. Steer clear.

Chad H.

Went there today to buy deck stain. I was looking for advice on what kind. Oil based vs water based or transparent vs solid etc. I was the only customer in the paint department. Employee in the paint dept absolutely ignored me and wanted nothing to do with helping me. I walked out irritated and walked across the parking lot to home hardware. Within a minute I had 2 employees helping me and answering all my questions . Spent almost 200 dollars in stain. That sale could have been ronas.

Rob M.

Had to order an unusual door. I asked if a deposit was needed.
"You could leave your credit card number" was the reply.
I stated that would not be happening and he said "It was your idea".
I replied that it was not in any way the same thing.
I think someone imagines himself a comedian. I'd say don't quit your day job, but that would be a great idea in this case.
Go somewhere else if you don't want to experience contempt of customers.

Steve P.

The lady working in the paints department was completely rude and unstable. I Contacted the store informed her of color required and paint code. But what I received completely wrong colour code and wrong colour. But not her fault? Should be zero stars.
She claimed it's discontinued, it wasn't.
Then tried saying it's a custom color, nope.
Finally made the right paint up.
But nothing worse then someone that's never
wrong. I Hope she gets help.