Millbrook Tactical Group Inc. - Ottawa, Ontario

Sarah B.

Excellent service ! Ils vendent de la qualité et ce qui est le mieux selon tes besoins ! La seule place avec une aussi grandes variétés de bottes LOWA pour FEMMES ! Contente d'avoir trouvé quelque chose qui me fait enfin !

Sébastien L.

Excellent endroit, service impeccable.

Albannach M.

The team at Millbrook is nothing shy of amazing.

I purchased a set of hiking shoes from them, and the person working in their store provided exceptional customer service. Unfortunately, the shoes were defective—no fault of Millbrook whatsoever. It was fantastic that they took full responsibility with the manufacturer and even replaced the shoes on the spot with an upgraded pair at the same price.

In today's competitive retail environment, stores like Millbrook, with their friendly and highly knowledgeable staff, are a rarity. They consistently surpass expectations when it comes to customer service, demonstrating their deep understanding of their products and customers' needs.

I can not say enough good things about the store and its staff. I recommend Millbrook to anyone. Thanks to the staff for being incredible!

Sly S.

Awesome service and communication! They did not rush the sell and gather all the information about my ankle surgery and foot detail to propose the right working boot to facilitate my recovery. Don't shop anywhere else, Millbrook Tactical Inc is the place to buy.

Eric W.

My friend and I, both employed by government services, recently made the trip from Toronto to Ottawa to visit Millbrook Tactical. We have known about Millbrook for a number of years now, especially in its capacity as world-class trainers.

Nancy was with us from start to finish. We appreciated how thoughtful and knowledgeable she was in her products. She also gave us contact information for setting up our own courses through Millbrook in the future. I’ve been to LEO/Military stores throughout the country, but Millbrook is the absolute gold standard for service, knowledge, and quality products. Never pushy, but guided me to the right products for what I needed to accomplish. Also a great conversationalist.

Hopefully we can return soon! Nancy is the absolute best.

Eric

Chris.R

Millbrook Tactical Group Inc has top notch products, amazing prices and excellent customer service. Millbrook Tactical Group Inc. is the whole package!
I want to recognize Chloe for her professionalism and exemplary customer service. She went above and beyond to help me find the right product and provide me with everything that I needed with my purchase. Thank you!

L S.

Chloe helped me out today. They were knowledgeable, professional, and didn’t seem bothered by the multiple trips up and down the stairs that were made to grab me sizes. Will be back here again.

Ethan S.

Bought a set of boots from them, service was quick and friendly. The boots did break but they hurried the warranty process so that I would have them before my course started. Great customer service 10/10 would shop again.