That Hunting Store - Richmond, Ontario

Vanessa F.

Excellent service

Jp R.

For starters, I pick my stores by reputation and continue to support them based on the quality of the service I received. This store just broke my trust, and I'll never be spending a dime in this low class store that hires nubies to install a bow string that should be an easy fix. For a pro desk, this would be a piece of cake!!!!. Hold on, these guys call themselves "do it yourselfers " it's a joke, 1. They first set the cables wrong on the pulleys, I could barely pull the string, 2. Used a sharp screwdriver to pry out a stuck end of the string, pulling it out with force, 3. Incorrectly twisted the cables to tune for timing, 4. Attempted for 25 minutes to adjust the timing each time tuning the wrong cables! 5. After many attempts to get the timing on par, the technician realized the ends of the serving were frayed (new strings were brought - see strings picture). Brand new string and damaged by a poorly trained technician, then blaming the manufacturer of the string because they were frayed. WOW, ! Now I'm out of a bow string, and they won't take responsibility for the damage they caused.

Lesson learned, when you have already invested 4k+in a bow, I would seriously stay well clear from this sub level tear service they call customer care, because they don't care about your money, they would rather brake it and blame the other manufacturers so that your out of pocket. The 3 other archery stores in the Ottawa region far outperform this one by a landslide. If you want true value for your money and can count on customer service that treats you with respect, dignity, integrity, shop elsewhere, many other services are available for you.

James B.

Awesome online shopping experience. Just phoned after emailing the order to the store and confirmed stock and payment. Shipping notice was received two hours later and item arrived two provinces over in two days! Will absolutely buy from again and have added to my list of preferred vendors! Highly recommend!

J M.

This is a family run business. Took my oldest son there for his first gun purchase. We were treated very well. The staff were incredibly knowledgeable and helpful. Great selection of quality consignment guns as well, if you're looking for a bargain! Told my youngest son, 22, about the store, he now wants to make the drive out. Anyone who enjoys hunting and sports shooting, this is The Hunting Store. Definitely 5 stars!

Nathan T.

Mike was awesome very friendly and knows his stuff i give him a solid 5 star rating he sold me my first gun a mossberg 500 3 barrel combo my costumer service couldn't have been any better.

Samuel S.

The staff are very friendly, courteous and helpful. They spend as much time as needed to assist you in anyway they can.
Their knowledge on products is excellent.
The store has almost everything related to the sport. If not they will make every effort to help a person find what they are looking for.
It's nice to shop in a place that is not overly crowded.
Pricing was very reasonable and almost always better than competitors on most products.
Always look forward to shopping there!😊

Sylvain R.

Found out about this place about a year ago. Love the small mom and pop shop feel while still having all the great stock that a bigger chain outlet might have. (some real nice high end stuff here, as well as something to fit every budget). Customer service is quality. The prices are on par or better than other bigger chains but if you get the club card it’s significantly cheaper. It’s nice talking to people that know what they’re talking about and have actually handled rifles and bows etc and have real life experience with what they sell. I give this place a 10/10. Only complaint is having to put a deposit on things I order over the phone. I have spent thousands and thousands here but it’s an understandable request.

Shawn G.

Amazing store great staff very knowledgeable and very friendly would highly recommend and I love the magnet draws highly recommend those as well